Privacy Policy

Last updated: 30 October 2026

This policy explains how Dr. Heal Pain Cure Hospital ("Dr Heal", "we", "us"), with branches in HSR Layout and Banashankari, Bengaluru, collects, uses, shares and protects your personal data when you use www.drheal.org, call us, message us on WhatsApp, or respond to our ads on Facebook, Instagram and other platforms. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. What we collect

• Appointment requests: your name and mobile number, the branch, day and time you choose, and which page or ad brought you to us.
• Phone calls: when you call our numbers, our phone system records the call time, length, the number dialled, the outcome and the staff member who answered. Calls may be recorded for quality and training.
• WhatsApp: your mobile number, the messages you send us, and the delivery and read status of messages we send you.
• Meta ads and lead forms: if you fill in a form in a Facebook or Instagram ad, or tap "Call" or "Message" on our ad, we receive the details you submit, such as name and phone number.
• Website use: pages visited, device and browser type, approximate location (city level) and how you reached the site, through cookies and similar tools (Google Analytics and the Meta Pixel).
• Health information: only what you choose to tell our team when booking or during your visit, to arrange the right consultation.

2. Why we use it

• To book, confirm, reschedule or remind you about appointments, and to call you back when you ask.
• To answer your questions by phone, SMS or WhatsApp.
• To send health tips, offers and updates on WhatsApp or SMS, only when you have agreed. You can stop these at any time (see section 6).
• To measure and improve our ads and website, for example to know which ads bring genuine appointment requests.
• To keep the quality of our call centre high, train staff, prevent fraud and spam, and meet legal duties.

3. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run our services, under their own privacy and security terms:

• Meta Platforms (WhatsApp Business Platform, Facebook and Instagram ads, Meta Pixel): to send WhatsApp messages and run and measure ads.
• Google (Google Analytics, Google Ads): website statistics and ad measurement.
• Our telephony / call-centre provider: to route and log calls to our numbers.
• Secure cloud hosting and database providers: to store booking and call-centre records.
• Authorities, when the law requires it.

4. How we protect it

Data is stored on secure cloud servers with encryption in transit, login-protected access, and access limited to the staff who need it for your booking. Our internal reports on calls and ads do not contain patient names or phone numbers.

5. How long we keep it

• Appointment requests and call-centre records: for as long as needed to serve you, and then deleted or anonymised, unless the law requires us to keep them longer.
• Medical and billing records from hospital visits: for the period required by Indian medical and tax laws.
• Website analytics: as set in Google Analytics and Meta, usually up to 14 months.

6. Your choices and rights

• Stop WhatsApp messages: reply STOP to any of our WhatsApp messages. We stop marketing messages to that number at once. Reply START to receive them again.
• Access, correct or delete your data: write to us (see section 9). See User Data Deletion for the steps.
• Withdraw consent at any time. This does not affect what was done before you withdrew it.
• Cookies: you can block or delete cookies in your browser settings, and control ad preferences in your Facebook / Instagram and Google account settings.
• Complain: if you are not satisfied with our answer, you may approach the Data Protection Board of India.

7. Children

Appointments for anyone under 18 should be made by a parent or guardian. We do not knowingly collect children's data for marketing.

8. Changes to this policy

We may update this policy. The date at the top shows the latest version.

9. Contact us / Grievance officer